The health and safety of our customers is our top priority. Please note we cannot allow returns on any purchases of skincare, hygiene, cosmetics or fragrances. To return any purchases made for dry goods, within 30 days of delivery date, please send us an email to firstname.lastname@example.org referencing your order number and delivery information with a request to return. Once approved, you'll receive instructions for returning your item(s).
You can expect a refund of the purchase price within 2-4 weeks after the package has been received. We cannot refund shipping costs unless it was a company error (i.e. you received the wrong or damaged item).
Orders over $75 always ship free! Packages are sent USPS first class or priority mail the same or next day after the order is placed. Your order profile will automatically be updated with tracking information, and sent to you via email, as soon as your order is processed.
We're currently shipping to all countries around the world via DHL. Some countries may have importing restrictions. Please email us at email@example.com if you have any questions or run into difficulties processing your order.
Please note International Shipping rates do not include any duties and you may incur additional costs to complete your delivery.
Essential Apothecary Alchemist is not liable to replace an order if it has been lost, stolen or arrives damaged. Please contact USPS immediately to file a claim.